Short answers for the stuff people actually run into. Still stuck? Email us.
Keepzia finds photos and videos that are byte-for-byte identical. It does not delete “looks similar” shots, bursts that differ by a pixel, or edited vs original pairs. Preview counts first; Pro deletes extras after you confirm.
Use Free Space → Screenshots, Screen Recordings, Chat & imports, or Old bulky media. Review the list, pick what goes, confirm. Free Preview only simulates.
Smart Organize suggests albums and sorts keepers. It does not bulk-delete your library. Space-freeing tools live on the Free Space tab.
Keepzia works with the Photos library on this device. If iCloud Photos is on, changes can sync like any other Photos edit. Freeing space may take time to reflect in Settings → iCloud after deletes leave Recently Deleted.
Deletes go through Apple’s Photos APIs. On most devices items sit in Recently Deleted for a limited time — recover there if you change your mind. Compress “replace original” and EXIF strip are stronger; read the in-app warnings.
Pro is monthly auto-renew or lifetime (one-time). No yearly plan. Restore purchases in Settings if you reinstall. Manage subscriptions in Apple ID → Subscriptions. Billing goes through Apple.
Open the system Settings app → Keepzia → Photos, or Settings → Privacy → Photos. Limited Library works; add more items anytime. Free Preview still runs with a sample catalog.
Note your app version (Settings), what wizard you were in, and what you expected. Email support@keepzia.com — we reply as soon as we can.
Prefer Mail from the app: Settings → Contact pre-fills your version.